1. Eligibility for Returns
We take great care in packaging and shipping our Ayurvedic products. However, returns are accepted only in the following cases:

• Wrong product received
• Damaged or defective product received
• Expired product received

Note: Returns are not accepted for opened or used products due to hygiene and safety concerns.

2. Return Request Process

• Contact us at [info@nilwellness.com/9702778757] within 48 hours of receiving the product.
• Provide order details along with clear images/videos of the product and packaging.
• Our team will verify and approve the return request within 2-3 business days.

3. Return Conditions

• The product must be unused, unopened, and in its original packaging.
• The return request must be raised within 48 hours of delivery.
• The product must be shipped back to our return address (details provided upon approval).

4. Refund & Replacement

• Replacement: If the issue is verified, we will replace the product at no extra cost.
• Refund: If a replacement is not possible, a refund will be processed to the original payment method within 5-7 business days after receiving the returned item.

5. Non-Returnable Items

• Opened or used products
•  Products without original packaging
• Items purchased during a clearance sale
•  Orders returned without prior approval

6. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellation requests will not be accepted.
• For any assistance, feel free to contact our support team at [info@nilwellness.com/9702778757].